FAQ

FAQ

When do NWT Parks' Campgrounds Open/Close for the 2017 season?

Campgrounds generally open mid-May and close mid to the end of September, but this varies from park to park.  The following listing identifies campground opening and closing dates.

How much does it cost to stay at a NWT Park?

The cost for camping at a Territorial Park, buying a vehicle pass or other permits can be found here: Park Permit Fees.

How do I make an account and reservation?

If you have a username please log in here.

If not, then please proceed here.

  1. Go to the Plan Your Trip Section and select dates and park.
  2. Select "show" button.
  3. Select your campsite by clicking the "site number" on the campground map.
  4. Select the "book now" button.
  5. Confirm that your selected dates are showing in "blue" on the calendar and then select "book this campsite" button.
  6. Review your shopping cart.  To book more than one site please proceed back to the "home page" and follow steps above.
  7. If you have completed your campsite bookings confirm information and select the "checkout" button.
  8. Add "email address" at bottom of page and "validate"
  9. Enter in information (name, address and phone number) and "continue to next step"
  10. Add vehicle information, and add another camper and "continue to next step"
  11. Review order and enter in "payment information"
  12. Booking completed - you will receive this messageYour order number is XXXXX. To view your order click here.

How do I review my reservations? 

You can review reservations through the confirmation email sent to the email account you used when logging into the system OR by logging into the reservation system and accessing the "Orders" tab in your account.

Can I cancel my reservation?

  • Yes, you may cancel a reservation at any time prior to three days before your stay, and you will receive a full refund minus a 10% cancellation fee.  
  • However, after that, you cannot receive refunds for the following two days after cancellation. For example, cancelling a stay on the date of arrival means two days are not refunded.  One day prior, and one day will not be refunded.  The remainder will be refunded minus the 10% cancellation fee.
  • See our Refund Policy for more information. 

How do I cancel a reservation?

  1. Visit Northwest Territories Parks' website (NWTParks.ca).
  2. Login to "Book a Campsite" on the homepage.
  3. Select "My Orders" link in the User Menu at the top right after you log in.
  4. Select "View Reservations" on the order that you wish to cancel.
  5. Select "Cancel Reservation".

Can I book a campsite the same day I want to arrive?

This depends on the park. A park may require booking online one or two days in advance. (Note this may change at any time.).

How many days can I book?

Certain parks will not let you accumulate more than 14 days of campsite bookings with the same account in the same park within a thirty day period. This rule may differ by park, and is subject to change without prior notification. When you are booking, the system will notify you if your reservation exceeds the allowable limit, and you will have to change your order to less days or book at a different park.

Can I be refunded online if I paid at the gate, or vice-versa?

No, only reservations made online are refundable to the credit card used to process the online payment. Likewise, you will not be able to cancel partial stays using the online system if you paid at the gate.

Will the system issue the permit for me?

No, you will get the permit at the gate. Please bring your order number or present your email address used for your online reservation and the operator will take care of the rest.

Can I add extra days to my order once I've paid?

No, you can't add days to a paid order, but you can always create a new order by booking another stay at the same campsite (if the campsite is still available for that period).

Can I do partial payments of my reservation?

No. Each online reservation must be paid in full at the time of purchase.

Can I do multiple reservations?

Yes, you can book multiple stays at a time by adding each to your cart: each campsite has its own date of arrival and departure. You can also book campsites for different parks in the same order.

Can I change campsites if I already have a permit?

Yes. If you are already in the campsite just go to the gate and ask the park operator to change your reservation and permit to another available site. There are no fees for changing campsites of the same price.

Can I book a kitchen shelter on the online booking system?

No, not at this time.  Please contact staff in the region where you want to book a kitchen shelter.  Contact information can be found here.

Are there any discounts available for reservations?

Reid Lake Campground offers a 50% weekday discount for bookings from Monday night to Thursday night. From time to time, NWT Parks and Campgrounds may offer limited-time coupons for various promotions or for prizes, but these are rare. If you do have a coupon, you may use it at checkout.

How many people, tents or vehicles are permitted per campsite?

Only one recreational vehicle is permitted per campsite. Multiple tents are permitted so long as they are pitched within the boundaries of the campsite. The maximum number of people staying overnight at a campsite may not exceed six persons without permission from a Parks Officer. Please speak with the gatehouse attendant upon arrival and they can assist you.

What do I need to know about my stay and what's permitted?

Please see the Terms and Conditions page for the details.

Where to find RV water filling and dumping stations?

Note: Water is trucked into parks for visitor use.  Drinking water is available in all parks, but not all parks have RV water filling stations.  Please use water wisely.  See locations of RV water filling and dumping stations below:
 
Territorial Park RV water filling and dumping stations:
*Location provides both services, unless otherwise noted.
  • Blackstone Territorial Park (Liard Trail Route – Highway 7) 
  • Fort Providence Territorial Park  (Frontier Trail Route – Highway 3)
  • Fort Simpson Territorial Park (Heritage Trail Route , RV dumping station only, RV water available at the Fort Simpson Visitor Information Centre)
  • Fred Henne Territorial Park (Frontier Trail Route – Highway 3, located in the City of Yellowknife)
  • Happy Valley Territorial Park (Dempster Highway Route, Town of Inuvik)
  • Hay River Territorial Park (Great Slave Route, Town of Hay River)
  • Prelude Lake Territorial Park (Ingraham Trail Route – Highway 4, RV dumping station only)
  • Reid Lake Territorial Park (Ingraham Trail Route – Highway 4, RV dumping station only)
  • Queen Elizabeth Territorial Park (Wood Buffalo Route – Highway 5, Town of Fort Smith)
 
Other RV water filling and dumping stations
  • Hay River Visitor Information Centre (corner of McBryan Drive and McKenzie Highway)
  • Fort Simpson Visitor Information Centre (9401-100th Street, water filling station only, dumping station at Fort Simpson Territorial Park)
  • Yellowknife Water Filling Station (on Old Airport Road, near the corner of Kam Lake Road, across from the Multiplex Arena)
 

What Park is Located in which Region?

The below list shows which region each Campground, Day Use Area and Wayside Park are located.

Beaufort Delta Region
  • Gwich’in Territorial Park
    • Gwich’in Campground
    • Ehjuu Njik Day Use Area
    • Nihak Day Use Area
    • Vadzaih Van Campground
    • Tithegeh Chii Vitaii Day Use Area (Lookout)
  • Happy Valley Territorial Park
  • Jak Territorial Park
Dehcho Region
  • Blackstone Territorial Park
  • Fort Simpson Territorial Park
  • Sambaa Deh Territorial Park
North Slave Region
  • Cameron River Crossing Day Use Area
  • Chan Lake Day Use Area
  • Fred Henne Territorial Park
  • Hidden Lake Backcountry Campground
  • Madeline Lake Day Use Area
  • North Arm Day Use Area
  • Pontoon Lake Day Use Area
  • Powder Point Day Use Area
  • Prelude Lake Territorial Park
  • Prosperous Lake Day Use Area
  • Reid Lake Territorial Campground
  • Yellowknife River Day Use Area
South Slave Region
  • Dory Point Day Use Area
  • Fort Providence Territorial Park
  • Fort Smith Mission Day Use Area
  • Hay River Territorial Park
  • Kakisa River Day Use Area
  • Lady Evelyn Territorial Park
  • Little Buffalo River Crossing Territorial Park
  • Little Buffalo River Falls Territorial Park
  • McNallie Creek Day Use Area
  • Queen Elizabeth Territorial Park
  • Twin Fall Gorge Territorial Park
    • Louise Falls Campground
    • Alexandra Falls Day Use Area
    • Escarpment Creek Group Campground